Policies

We will always do our best to fulfil your needs and meet your goals, but sometimes it’s best to have a few things written down so that we both know what’s what, who should do what and what happens if something goes wrong.

These terms are designed to create a positive, mutually respectful and sustainable relationship together, now and in the future.

1. Definitions

The following expressions shall have the following meanings:

1.1. “Agreement” means the contract between the Company and the Client for the provision of the Services incorporating these Terms and Conditions;

1.2. “Client” means any person or business who purchases Services from the Company;

1.3. “Company” means Erjjio Studios Limited, a limited company incorporated in England and Wales with registered company number 10470799 and VAT number GB 262 2271 28. The registered office address is White Collar Factory, 1 Old Street Yard, London EC1Y 8AF, United Kingdom;

1.4 “Content” means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by users;

1.5 “Employee” means agents, consultants, contractors or workers whom at any time provide a service to the Company;

1.6. “Intellectual Property Rights” means any patent, trademark, service mark, registered design, copyright, design right, right to extract or exploit information from a database, database rights, know-how, confidential information or process, any application for any of the above, and any other Intellectual Property Right recognised in any part of the world whether or not presently existing or applied for;

1.7. “Proposal” means a quotation or other similar document describing the Services;

1.8 “Relevant Information” means information in the possession of the Client which may be required by the Company in order to provide the Services, such as information about existing web hosting, email hosting and/or domain registrar accounts;

1.9. “Results” means the completion of the Services resulting in the live and completed website, including all Content, hosted on the Company’s infrastructure or elsewhere;

1.10. “Schedule” means the agreed actions and timing for the project. To be agreed in writing by Company and Client at the start of the Services;

1.11. “Services” means the website services as described in the Proposal;

1.12 “Software” means any software that the Company licenses to the Client under this Agreement;

1.13. “Terms and Conditions” means the terms and conditions of supply of Services as set out in this document and any subsequent terms and conditions agreed in writing by the Company and Client;

1.14 “Third Party” means a party associated with the Client or a party which provides services, facilities, hardware or software via the Company for the provision of agreed services as ordered by the Client.

2. General

2.1. These Terms and Conditions shall apply to the Agreement for the supply of Services by the Company to the Client and shall supersede any other documentation or communication between parties.

2.2. Any variation to these Terms and Conditions must be agreed in writing by the Company and Client.

2.3. Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Company may be entitled in relation to the Services, by virtue of any statute, law or regulation.

3. Proposal

3.1. The Proposal for Services is attached to these Terms and Conditions.

3.2. The Proposal for Services shall remain valid for a period of 30 days unless otherwise stated in the Proposal.

3.3. The Proposal must be accepted by the Client in its entirety.

3.4. The Agreement between the Company and the Client, incorporating these Terms and Conditions, shall only come into force when both parties confirm acceptance in writing to the other party.

4. Services and delivery

4.1. The Services are as described in the Proposal.

4.2. Any variation to the Services must be agreed by the Company and Client in writing.

4.3. The Services shall commence on the date agreed by the parties and continue until terminated by either party giving not less than 30 days’ notice in writing according to the terms of this Agreement.

4.4. The Services shall be carried out at the place of work of the Company or the Client or any other location specified in the Proposal or that the Company deems appropriate.

4.5. Dates given for the delivery of Services are estimates only and not guaranteed. Time for delivery shall not be of the essence of the Agreement and the Company shall not be held liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery caused by Client.

5. Price and payment

5.1. The price for the Services is as specified in the Proposal and is exclusive of VAT.

5.2. The terms for payment are as specified in the Proposal.

5.3. The Client must settle all payments for Services within 7 days from the invoice date.

5.4. The Client will pay interest on all late payments at a rate of 2% per month from the date of invoice on overdue accounts.

5.5. The Company is also entitled to recover all reasonable expenses incurred in obtaining payment from the Client where any payment due to the Company is late.

5.6. The Client is not entitled to withhold any monies due to the Company.

5.7. The Company is entitled to vary the price to take account of any additional Services requested by the Client which were not included in the original Proposal.

5.8 The Company is entitled to periodically update pricing for ongoing monthly services such as hosting and website maintenance, in order to keep up with inflation and to reflect changes in the features and structure of the Services which may happen from time to time. Any such changes will be communicated with at least 30 days of notice, and the Client will always have the option to cancel the Services rather than accept the changes.

5.9. Any variation to the terms of a Proposal must be agreed by the Client and the Company in writing.

6. Client obligations

6.1. The Client agrees to cooperate with the Company and shall provide any support and facilities to the Company as may be required, in connection with the Services.

6.2. The Client agrees to provide all Relevant Information required by the Company to perform the Services in a timely manner according to the agreed Schedule.

6.3. The Client agrees to refrain from directly or indirectly recruiting any person employed or engaged by the Company for the purpose of providing the Services for a period of twelve months following completion of the Services.

7. Company obligations

7.1. The Company shall supply the Services as specified in the Proposal.

7.2. The Company shall perform the Services with reasonable skill and care and to a reasonable standard and in accordance with recognised codes of practice.

7.3. The Company shall have the authority to delegate any obligations to other employees or subcontractors but undertakes that such parties shall operate to the same standards as the Company and the Client shall be notified of any significant changes to personnel.

7.4. The Company shall take all reasonable steps to avoid damage to the property of the Client or any third party, subject to obtaining all Relevant Information from the Client and without prejudice to these Terms and Conditions.

8. Confidentiality

8.1. The Company shall keep confidential all information relating to the business or affairs of the Client, the Client’s subsidiaries and the Client’s customers.

8.2. The Company and the Client shall only disseminate the other party’s confidential information among its Employees on a need-to-know basis and shall use such Confidential Information only for the purpose of performing its obligations hereunder.

8.3. To the extent that either party is required by applicable law, regulation, government agency, court order, summons, or investigative demand, to disclose the existence or terms of this Agreement, or the other party’s confidential information, the said party shall use all reasonable effort to minimise such disclosure and obtain an assurance that the recipient shall accord confidential treatment to such information, and shall notify the other party contemporaneously of such disclosure.

9. Intellectual property rights

9.1. The Company shall take all reasonable steps to ensure that they, or others to whom work has been delegated, refrain from causing damage to the Intellectual Property Rights belonging to the Client.

9.2. The Client shall not distribute any Intellectual Property Rights belonging to the Company to any third party without the written consent of the Company.

9.3. Once the website design and development Services have been completed in accordance with this Agreement and a copy of the Client’s new website has been moved from the Company’s subdomain onto the Client’s own domain, the Intellectual Property Rights to the Content and Results produced for the Client through the provision of the agreed Services shall belong to the Client.

9.4 Once the new website has been launched on the Client’s own domain, the Company shall not have any rights to impose restrictions on how the Client chooses to display or use its new website or its Content.

9.5. The Client and the Company shall not infringe the Intellectual Property Rights of any Third Party during the term of this Agreement.

10. Termination

10.1. The Agreement shall continue until the Services have been provided in terms of the Proposal or any subsequent date as mutually agreed in writing by both parties or until terminated by either party in accordance with these Terms and Conditions.

10.2. Either party may terminate the Agreement by notice in writing to the other if:

10.2.1. the other party commits a material breach of these Terms and Conditions and, in the case of a breach capable of being remedied, fails to remedy it within 30 days of being given written notice from the other party to do so; or

10.2.2. the other party commits a material breach of these Terms and Conditions which cannot be remedied under any circumstances; or

10.2.3. the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

10.2.4. the other party ceases to carry on its business or substantially the whole of its business; or

10.2.5. the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

10.3. In the event of termination the Client must make over to the Company any payment for work done and expenses incurred up to the date of termination.

10.4. Any rights to terminate the Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of the Agreement as at the date of termination.

11. Warranty

11.1. Both parties warrant their authority to enter into this Agreement and have obtained all necessary approvals to do so.

12. Limitation of liability

12.1. The price the Company charges is based on the Client’s acceptance of the limitations of the Company’s liability.

12.2. The Company shall not be liable under any circumstances to the Client or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Client howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

12.3. Nothing in these Terms and Conditions shall exclude or limit the liability of the Company for death or personal injury.

12.4. Nothing in this Agreement and the Services shall limit or exclude the parties’ liability for:

12.5. Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; or

12.6. Fraudulent misrepresentation; or

12.7. Any other liability which cannot be limited or excluded by applicable law.

12.8. Subject to clause 12.2, in no circumstances shall either party be liable to the other party in contract, tort (including without limitation, negligence), or for breach of statutory duty or otherwise arising by reason of or in connection with this Agreement and the Services for loss (whether direct or indirect) of data, information, software, profits, business, goodwill or anticipated savings or any consequential or indirect loss whatsoever.

12.9. Both parties’ total liability to the other party in respect of all other losses arising under or in connection with the Agreement or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed five times the value of the sum payable under section 5.

13. Indemnity

13.1. Both parties shall indemnify the other party against all claims, costs and expenses which either party may incur and which arise directly or indirectly from the other party’s breach of any of its obligations under these Terms and Conditions.

14. Force majeure

14.1. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

15. Assignment

15.1. The Client shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Company.

16. Relationship of parties

16.1. Nothing in the Agreement shall be construed as establishing or implying a partnership or joint venture between the parties or suggest that either of the parties are agent for the other.

17. Third party rights

17.1. Nothing in these Terms and Conditions intend to or confer any rights on a third party.

18. Severance

18.1. If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

19. Waiver

19.1. The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.

20. Notices

20.1. Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party given in the Proposal or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

21. Entire agreement

21.1. These Terms and Conditions supersede any previous agreements, arrangements, documents or other undertakings either written or oral.

22. Governing law

22.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

23. Software licences

23.3. During the term of this Agreement and any extensions, the Company may provide the Client with the use of certain Third Party Software. In such a case, the Client agrees that:

23.3.1 Such Software is provided on a non-transferable, non-exclusive, non-proprietary basis and is provided to the Client solely in conjunction with the Services;

23.3.2 It will not copy the Software, except as is necessary for installation on the website’s server and for internal, archive purposes; nor reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Software; nor sell, lease, transfer, give or sublicense the Software, write or develop any derivative or other software program(s) based, in whole or in part, upon the Software provisioned by the Company.

23.3.3 The Client can purchase their own licences for the Third Party Software to continue using it in the event of a Termination of this Agreement.

Last updated

25 September 2023

1. Definitions

Definitions in our core Terms & Conditions shall be inherited and therefore apply to words and phrases in this supplementary policy; the following additional definitions also apply:

1.1. “Order” means an online or offline order for Services provided by the Company;

1.2. “Charges” means the fees payable for the ongoing Services, as indicated upon Order, and as amended from time to time under Clause 11;

1.3. “Control Panel” means the online system through which the Resources are administered by and/or for the Client;

1.4. “Data Transfer” means the data transferred from and/or to the Company’s Servers;

1.5. “Network” means telecommunication hardware installed and operated by the Company which is used to facilitate the transfer of data from or between Servers and the Internet;

1.6. “Plan” means the web hosting and/or care plan selected by the Client upon Order;

1.7. “Resources” means a portion of the Company’s overall Server resources which are allocated to the Client;

1.8. “Server” means any server that the Company allows the Client to access or in which the Company allocates Resources for the Client;

1.9. “Start Date” means the date on which the Company emails the Client to confirm acceptance of the Client’s Order.

2. Services

2.1. The Company shall allocate Resources dependent on the Plan selected by the Client during Order.

2.2. The Company shall notify the Client when these Resources are available for use.

2.3. The Company shall provide the necessary technical information to allow the Client to access, connect to and use the Resources.

2.4. The Client is not permitted to physically access the Server on which the Resources are stored, or access the data centre in which the Server is stored, without express written permission from the Company.

3. Support, maintenance & service level agreement

3.1. The Company shall keep the Resources in a reasonable operating condition.

3.2. The Company shall monitor the performance of its Servers, and where possible will endeavour to resolve reductions in performance within a reasonable time frame.

3.3. The Company aims to achieve at least 99.9% Server uptime in every calendar month, however the Client acknowledges that occasional reduction in the performance of the Services is possible and to be expected due to the unpredictability of resource usage and technology. The Company is therefore not liable for any reduction in performance of the Services.

3.4. Occasional required maintenance performed from time to time by the Company and/or any subcontractors may affect the availability of Services to the Client. The Company will endeavour to provide as much notice as is possible in all circumstances, subject to procedures required in the event of an emergency.

4. Acceptable use policy

4.1. The Client agrees to:

4.1.1. Immediately notify the Company upon awareness of any unauthorised use of Resources;

4.1.2. Not use Resources, or allow others to do so, for any unlawful activity or activity that in the opinion of the Company may bring harm to the Company or bring the Company into disrepute, including the storage of:

4.1.2.1. Material that infringes any rights (including Intellectual Property Rights) of any Third Party;

4.1.2.2. Material the Company may judge to be threatening or obscene;

4.1.2.3. Material that encourages criminal acts;

4.1.2.4. Pornography or sex-related merchandising, including sites that infer sexual content;

4.1.2.5. Material containing any virus, worm or other harmful code;

4.1.2.6. Pirated software or files;

4.1.2.7. Links to, frames or any other means of displaying or connecting to any items listed in Clause 4.1.6.

4.1.3. Not use Resources for anything other than hosting websites – they are not to be used to back up content from remote computers, or as a general purpose file storage system, or for storing audio, videos, photos, or other downloadable media unless these files are being used specifically on your publicly accessible website;

4.1.4. Not use Resources to host real time Chat Software; Third Party chat solutions that integrate with your website but are remotely hosted are permitted however;

4.1.5. Regularly update all Third Party web applications and plugins that you install, unless otherwise agreed as part of a care plan Service. Failure to do this leaves them open to vulnerabilities, which can lead to the server being exploited. We suggest updating plugins and software at least once per month, but ideally weekly. Any applications which are being actively exploited will be automatically quarantined and we will contact you to advise you of the situation. If you decide to take no action, quarantined files will be automatically deleted after 14 days;

4.1.6. Not to install, operate, offer or distribute any of the following, which are strictly prohibited:

4.1.6.1. Banner rotation services & link exchanges;

4.1.6.2. BitTorrent or other peer-to-peer applications, trackers and clients;

4.1.6.3. Free or paid image, file, document or data storage;

4.1.6.4. Free hosting or free email services;

4.1.6.5. Online RPGs, hate sites, sites that promote hacking, SPAM, warez content or other illegal activities;

4.1.6.6. Material that infringes any rights (including Intellectual Property Rights) of any Third Party;

4.1.6.7. Public download mirrors;

4.1.6.8. Gaming servers;

4.1.6.9. Proxy servers or anonymizers, either publicly accessible or password protected;

4.1.6.10. Web spiders and indexers;

4.1.6.11. IRC Egg Drops & Related Programs;

4.1.6.12. UltimateBBS, Ikonboard, YaBB, YabbSE;

4.1.6.13. formmail.pl, formmail.php, formmail.cgi OR alternative names for the same script, except the secure version available for install from the Control Panel;

4.1.6.14. Any script using a large flat file database.

4.2. The Client accepts full responsibility and liability for all activities conducted using its Resources.

4.3. The Company will be the sole arbitrator of what constitutes a violation of these policies, and the Client acknowledges that its Service may be suspended or cancelled in the event of a violation or suspected violation of these policies.

4.4. Accounts cancelled due to violation of any of these policies may be liable, at the Company’s sole discretion, to an administration fee not to exceed £500 (excluding VAT).

5. IP addresses

5.1. IP addresses assigned from the Company to the Client are non-portable and are the sole property of the Company. The Company reserves the right to change the IP address assignments at any time. IP addresses allocated by the Company must be returned to the Company in the event Service is discontinued. The Client agrees that it will have no right to IP addresses upon termination of this Agreement and that any change required of the Client after termination shall be the sole responsibility of the Client.

6. Unlimited usage

6.1 Certain Plans make reference to the term “unlimited” when referring to certain features. The Company will make every commercially reasonable effort to provide the Client with all the storage, bandwidth or other advertised features that the Client needs to successfully run its website, providing it is in compliance with the Company’s Acceptable Use Policy as defined above, and subject to Clause 7 below.

6.2 The Company employs various mechanisms to protect its Clients and Resources from abuse. By offering “unlimited” features it is not intended that the actions of a few Clients can adversely affect the experience of other Clients. The service provided is a shared web hosting service, which means that many websites are hosted on the same server and share the same server resources such as, but not limited to, the server’s memory and CPU. The Company’s shared hosting service is designed to meet the needs of the vast majority of small to medium-sized businesses’ hosting requirements. It is not designed to meet the needs of large enterprises or web applications which may be better suited to dedicated server hosting. The Company will make every effort to accommodate Clients who use a larger than typical share of disk space, bandwidth or resources, in line with the Acceptable Usage Policy. However, to ensure a consistent service to all Clients, the Company does have automated mechanisms to protect Clients from any individual site growing too quickly and adversely affecting the service received by other Clients. The Company is entitled to temporarily suspend service for any Client whose requirements grow too quickly until the Company can evaluate and provision for their new requirements.

7. Restrictions

7.1. Green and Pro plan accounts may not exceed more than 250,000 inodes; every file or folder in your hosting account counts as one inode. This is more than enough for the vast majority of websites and accounts - however if you are hosting multiple websites within a single account, you may end up reaching the threshold. It can be upgraded by choosing one of our performance boost options: the 2x Boost increases the threshold to 350,000 inodes; further Boosts increase it by an additional 50,000 inodes each.

7.2. A folder cannot contain more than 5,000 immediate child files or folders, excluding files within child folders.

7.3. No more than 40 simultaneous Apache connections are permitted from any one source.

7.4. Accounts are restricted to 15 concurrent MySQL connections.

7.5. Databases cannot exceed 1GB in size.

7.6. Database queries cannot exceed 8,000 per hour.

7.7. Database changes (insert/update/delete) should not exceed 2,000 queries per hour.

7.8. Accounts should not exceed an average of 1 second of CPU time per query for MySQL queries performed in any given hour.

7.9. Databases may not be accessed by externally hosted sites, except for the purposes of administering the database.

7.10. Databases within an account must be in active use by that account, and may not be used for historical archiving purposes.

7.11. Databases may not be shared between accounts.

7.12. Any processes attributed to or initiated by your user account, must not:

7.12.1. Create core dumps

7.12.2. Execute a script or binary that forks in a way to create a fork bomb, or spawn subprocesses;

7.12.3. Run in the background;

7.12.4. Listen to a network port;

7.12.5. Open more than 100 files;

7.12.6. Open or access a file greater than 2GB in size.

8. Payment

8.1. Full payment is required in advance of Services being rendered, which includes renewals.

8.2. If any amount payable to the Company by the Client is not paid by the due date then (without prejudice to the Company’s other rights and remedies), the Company may do either or both of the following: suspend the provision of any or all of the Services; or charge interest on the overdue amount at a rate of 2% per month from the due date of the invoice.

9. Termination

9.1. Unless written notice of termination from the Client is received by the Company at least 3 business days before the expiration date of this Agreement, this Agreement shall be automatically renewed, under the same terms and conditions, for another term as set out under the Service Schedule, and the same notice and renewal terms shall apply to each subsequent renewal period.

9.2. It is the responsibility of the Client to secure confirmation from the Company that the Agreement has been terminated, else the Agreement remains active and all terms will continue to apply.

9.3. On the termination of the Service Schedule the Client will pay the Company all unpaid Charges accrued up to the date of termination of the Schedule, and for all work done and expenses the Company has incurred or agreed to incur in connection with the Services.

9.4. In the event that the Client wishes to cancel any prepaid Service before the expiration of the Schedule, at the request of the Client, the Company will issue a refund for full months unused. No partial month refunds will be issued.

9.5. Should cancellation be made by the Company due to a violation of the Agreement by the Client, there will be no refund issued to the Client.

9.6. The Company may terminate this Agreement and/or any Service at any time and for any reason whatsoever by giving the Client at least 10 business days’ notice of such termination.

10. Money back guarantee

10.1 The Client is entitled to a cooling off period in which it may terminate any web hosting or care plan Service, for any reason, without any penalty whatsoever.

10.2. The cooling off period expires 60 days after the Start Date of each Order for a new Service.

10.3. At any time within the cooling off period, the Client shall, on request, be entitled to a full refund of any Charges.

11. Amendments

11.1. The Company is entitled, from time to time and at its sole discretion, to update these Terms and increase or decrease any periodic Charge and/or other fees relating to the provision of Services.

11.2. In the event that the Company intends to amend a Service (and/or the associated Charges) being supplied to the Client, the Company shall notify the Client by email and shall give no less than 30 day’s notice of the forthcoming change.

We recognise the importance of ethical behaviour in all aspects of our operations. This policy outlines our expectations of all team members at erjjio and sets our standards for ethical behaviour and decision-making.

1. Client selection

At erjjio, we believe in conducting business in alignment with our core values and principles, which focus on environmental sustainability, integrity and social justice. We are selective about the clients we work with and we actively decline engagements with companies or individuals whose core values and actions contradict our own.

We do not accept projects in sectors including, but not limited to, fossil fuels, guns / ammunition / armed conflict, extremism, gambling, tobacco or pornography. We aim for all accepted clients to share our commitment to environmental sustainability, in particular. By making these choices, we strive to create a positive impact and contribute to a better world. We are dedicated to collaborating with clients who share our values, and forging meaningful partnerships that drive positive change.

2. Ethical standards

All members of our company are expected to act with integrity, honesty and respect towards their colleagues, customers and stakeholders, and to comply with all applicable laws, regulations, and industry standards. We expect the same standards to be upheld by our clients and outside stakeholders too, and we will take appropriate action if violations are encountered - which may include terminating relationships and reporting illegal activity to the relevant authorities.

3. Conflicts of Interest

We recognise that conflicts of interest may occasionally arise in the course of business. Team members must disclose any potential conflicts of interest to their manager and take steps to resolve them in a manner that is fair and transparent.

4. Anti-bribery and corruption

We have zero tolerance for bribery and corruption, in accordance with the UK Bribery Act 2010. The Act applies to all business transactions that take place in the UK or abroad, and in the public as well as private sectors. Under the Act, it is illegal to pay / offer to pay / receive / agree to receive a bribe; to bribe a foreign public official or business representative; and to fail to have adequate procedures in place to prevent bribery. We will not accept or offer bribes, kickbacks or any other form of corrupt payments. Any violation of this policy will result in disciplinary action and / or the immediate termination or business relationships or contracts.

5. Protection of confidential information

The nature of our business requires us to collect and hold confidential information, including customer data such as account login details and proprietary information. We are committed to protecting the confidentiality of such information and preventing all unauthorised access, use or disclosure.

6. Fair competition

We believe in fair competition and ethical business practices. We do not engage in anti-competitive behaviour such as price-fixing, collusion or market manipulation.

7. Workplace conduct

We are committed to providing a safe and respectful workplace for all team members. We have zero tolerance for discrimination, harassment or any other form of inappropriate behaviour, and we have safeguarding policies and procedures in place.

8. Reporting violations

Anyone who becomes aware of any violation of our Code of Ethics policy should report it to company management promptly. Anyone who reports suspected violations in good faith will be protected from any form of retaliation.

9. Prohibition of child labour and forced or compulsory labour

We are committed to upholding human rights and ethical labour practices, including the prohibition of child labour and forced or compulsory labour. We believe that all individuals have the right to work in a safe and healthy environment, with dignity and respect. We comply with all applicable laws and regulations related to these issues and we expect the same standards to be upheld by our clients, suppliers and partners.