MAINTENANCE

WordPress Care Plans

Maintenance and support services designed to take the weight off your shoulders
CORE MAINTENANCE*

£49

/monthly + VAT

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  • Strongly recommended for all business websites, covering all technical maintenance essentials
  • Plugin, theme and WordPress core software updates performed weekly, out-of-hours on Sunday nights
  • Quality assurance checks following the software updates, during the early hours of Monday mornings before your working day begins
  • Proactive troubleshooting if any unexpected issues are discovered after weekly software updates**
  • Security scanning and monitoring
  • Uptime monitoring and proactive troubleshooting if your site is down
  • Technical support for small issues (generally requiring up to 2 hours of developer time per month)**
  • Out-of-hours and weekend support included for urgent issues
  • Secondary daily backups (in addition to the primary daily backups included in our hosting plans)
  • No minimum term or contract lock-in - you're free to cancel at any time
  • PLEASE NOTE: If you choose NOT to subscribe to our Core Maintenance care plan and a technical problem comes up that you need help with, our support time will need to be quoted separately using an hourly rate
CONTENT MANAGEMENT

£99

per pack of 10 tasks + VAT

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  • Billed in advance as a pack of 10 tasks rather than monthly, so you can use them whenever they are needed. Once the pack of 10 tasks has been used, you can purchase another pack.
  • You can assign tasks to us (within your Basecamp project), asking us to publish and update website content on your behalf, to save you time and hassle. For example this could include:
  • Format and publish new blog articles, case studies or similar posts that you have written in Microsoft Word / Google Docs
  • Update and/or correct existing content published on the site
  • Format and publish new client logos and accreditation badges
  • Format and publish new team member images and profiles
  • Optimise your uploaded images, to ensure they look crisp and adhere to sustainable web design principles which minimise website carbon emissions
  • Source high-quality stock photos
  • PLEASE NOTE: The scope of these tasks is limited to those which can be completed using the website's existing structure, functionality and publishing tools - larger changes which require Design or Development work will be quoted separately. Each pack of Content Management tasks must be used within 12 months.
STRATEGY & DEVELOPMENT

£499

& upwards/monthly + VAT

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  • Monthly call to discuss and implement new ideas which need Design and / or Development work
  • Up to 5 small-to-medium size development tasks per month ***
  • Draft, review and sign-off of all development work on our development server before publishing on your live website
  • If any larger design / development tasks come up during the strategy calls, a no-obligation fixed-price quote will be offered separately ****

* Pricing is generally applicable for brochure websites only, which we have built for you ourselves. Larger and/or more sophisticated and complex sites such as those containing e-commerce, membership or booking functionality are generally more complicated to maintain and will be quoted separately. Sites we have NOT built for you ourselves may need a billable review so we can check their configuration, quality and stability before taking on the maintenance work. Please get in touch to discuss your requirements.

** Pricing for this standard plan covers troubleshooting for relatively small and simple issues. Major issues (hopefully rare) which need several hours / days of complex troubleshooting and development time may need to be quoted separately.

Please note that the prices listed above exclude VAT.

Care Plan
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